Maxis is one of the leading company to obtain 3G and broadband license years ago. Yet everything seems to remain antique.
I subscribed Maxis broadband (e220) in March 2009 with the stylish hip-hop design. Was told to have the speed of 7.2mbps by the salesperson & communication paper. Till date my average speed is less than 700kbps.
Having bearing an innocent mind, I went home, plugged-in, installed it & everything seemed to be fine. Speed was acceptable at about 2mbps @ Paramount, PJ. But a different story at another location which is Pantai Dalam, KL where the speed is less than 1mbps. Still acceptable until 3 weeks ago.
Speed was at an absurd snail pace of 30kbps. Even slower than dial-up. Doesn't even make any sense. It becomes worse when I can't log into the internet not even into www.google.com.my.
Initial thought was that I exceeded the limit of 3 GB or I forgotten to clear the bill.
But no.
Then I called maxis at 123. Lodged reports & complaint bout the situation last Sunday, 22/6/09. Was told to do this & that but still remains same. Was told that technician will call me back. They did called but with another problem NOT solution.
After about 6 working days I did not receive any calls from Maxis & I have to call them back (28/6/09). Then only they told me my area Pantai Dalam was having network problem.
Of course, that's not the case. I then questioned the customer service; What bout PJ & Shah Alam? She said NO problem. But I’m always at such area & the problem persists. Basically, they are creating stories to cheat us. Hence, I gave them an ultimatum to call me back by 12pm on 29/6/09 for solution. As expected from Maxis, no calls.
Is this fair to consumers like us? I am paying RM98 monthly for its services but yet what I got was paying extra & wasting more money calling them.
Can't they be more proactive to contact their customers?
Can't you speak the truth and just admit your mistake?
Unless you, Maxis are willing to wave the monthly subscription fee according to the days I’m not able to use the service, then I’m fine.
Lies brings you nowhere.
I subscribed Maxis broadband (e220) in March 2009 with the stylish hip-hop design. Was told to have the speed of 7.2mbps by the salesperson & communication paper. Till date my average speed is less than 700kbps.
Having bearing an innocent mind, I went home, plugged-in, installed it & everything seemed to be fine. Speed was acceptable at about 2mbps @ Paramount, PJ. But a different story at another location which is Pantai Dalam, KL where the speed is less than 1mbps. Still acceptable until 3 weeks ago.
Speed was at an absurd snail pace of 30kbps. Even slower than dial-up. Doesn't even make any sense. It becomes worse when I can't log into the internet not even into www.google.com.my.
Initial thought was that I exceeded the limit of 3 GB or I forgotten to clear the bill.
But no.
Then I called maxis at 123. Lodged reports & complaint bout the situation last Sunday, 22/6/09. Was told to do this & that but still remains same. Was told that technician will call me back. They did called but with another problem NOT solution.
After about 6 working days I did not receive any calls from Maxis & I have to call them back (28/6/09). Then only they told me my area Pantai Dalam was having network problem.
Of course, that's not the case. I then questioned the customer service; What bout PJ & Shah Alam? She said NO problem. But I’m always at such area & the problem persists. Basically, they are creating stories to cheat us. Hence, I gave them an ultimatum to call me back by 12pm on 29/6/09 for solution. As expected from Maxis, no calls.
Is this fair to consumers like us? I am paying RM98 monthly for its services but yet what I got was paying extra & wasting more money calling them.
Can't they be more proactive to contact their customers?
Can't you speak the truth and just admit your mistake?
Unless you, Maxis are willing to wave the monthly subscription fee according to the days I’m not able to use the service, then I’m fine.
Lies brings you nowhere.
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